|Photo Credit Reuters / Eric Thayer|
Local governments in these affected tornado zones will also be granted access to the backend workflow suite in order to manage and process these requests in an efficient, organized manner. These agencies may also embed the web portal on their website so residents can submit online requests directly through their respective town/county’s website. For residents without internet access, they may use their mobile phones to report issues, regardless of their wireless provider. If using a smart-phone, users can snap a photo of the issue and submit it with one click. All requests will get sent directly to the managing staff person. Mobile phone options are available for residents to submit service requests via the iPhone, iPod touch, iPad, Blackberry and Android PublicStuff applications. For residents without smart phones, they can still submit requests via text messaging to 1-617-500-3111and through land-line calls toll free to 1-888-491-3119. Once a request is submitted, residents can easily track their requests, support other requests and receive status updates from their local government. City staff will also be able to utilize PublicStuff's professional software system to manage and improve the efficiency with which they respond to the needs of the public and even send out reverse 311 alerts.
|Photo Credit: Reuters/Kentucky National Guard/Capt. Stephen Martin|
Government agencies that would like access to the complimentary backend workflow suite can sign-up by emailing firstname.lastname@example.org. To access any of the public services, please visit the following links:
Online Portal: www.publicstuff.com
iPhone App: www.publicstuff.com/iphone/
Android App: www.publicstuff.com/android/