Tuesday, March 6, 2012

PublicStuff Donates Service Request Tools to Tornado Affected Communities


Photo Credit Reuters / Eric Thayer
PublicStuff, the innovative web and mobile based public service request management system, is donating its services for free to the towns and counties affected by the recent tornado outbreaks throughout the country. Through the web and mobile platforms, residents are able to report nonemergency service requests like down trees, flipped cars, broken street lights and more, and have those requests sent directly to the appropriate city department and staff member.

Local governments in these affected tornado zones will also be granted access to the backend workflow suite in order to manage and process these requests in an efficient, organized manner. These agencies may also embed the web portal on their website so residents can submit online requests directly through their respective town/county’s website. For residents without internet access, they may use their mobile phones to report issues, regardless of their wireless provider. If using a smart-phone, users can snap a photo of the issue and submit it with one click. All requests will get sent directly to the managing staff person. Mobile phone options are available for residents to submit service requests via the iPhone, iPod touch, iPad, Blackberry and Android PublicStuff applications. For residents without smart phones, they can still submit requests via text messaging to 1-617-500-3111and through land-line calls toll free to 1-888-491-3119. Once a request is submitted, residents can easily track their requests, support other requests and receive status updates from their local government. City staff will also be able to utilize PublicStuff's professional software system to manage and improve the efficiency with which they respond to the needs of the public and even send out reverse 311 alerts.

Photo Credit: Reuters/Kentucky National Guard/Capt. Stephen Martin
“At PublicStuff, we are committed to improving communities and enhancing the quality of life for every citizen. As such, we want to help communities that have been affected by natural disasters. We understand this is an overwhelming and devastating time for many people. We hope that enabling an easy way for citizens to report the nonemergency damage around them and giving city staff access to a simplified workflow suite, will help them in their efforts to rebuild their community and spirits during this trying time.” stated Lily Liu, CEO and Founder of PublicStuff.

Government agencies that would like access to the complimentary backend workflow suite can sign-up by emailing team@publicstuff.com. To access any of the public services, please visit the following links:

Online Portal: www.publicstuff.com
iPhone App: www.publicstuff.com/iphone/
Android App: www.publicstuff.com/android/

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